• Receptionist: Good attitude, though a warmer smile and more approachable demeanor would enhance the experience. • Amenities: Small packets of makeup remover and face wash are available at the front desk, which is a nice touch. However, the placement of the basket directly in front of the staff made it slightly awkward, as it could give the impression you’re seeking assistance when you’re just grabbing amenities. • Room Cleaning: Daily cleaning was thorough and kept the space clean and comfortable. The bath tub was spotless, with no stains on the edges, which was impressive.
Chi
januari 2025
The location was great. It was close to Hakata Station (a 5-8 min walk, I think) and it was like a 5-minute taxi ride from Fukuoka International Airport. There is a Family Mart next to it, and was very near ramen places and drugstores. The staff there speaks English enough for us to understand each other. They were also thoughtful enough to give each of my kids a kit that contains bedroom slippers, a duck sponge, and toothbrush. So cute! Too bad we weren't able to experience their breakfast buffet due to our hectic schedule.
Alyana
juli 2024
Location is nice - 5-10min walk from Hakata station. I realised next time I may prefer a hotel in the Tenjin area as I spent most of my time there eating and shopping. Need to keep an eye on last train times - my partner and I ended up needing to didi 10min (vs 30min walk) due to a late supper. Room is very spacious for Japanese standards, however feels abit plain, nothing extraordinary. One thing I noted is that you need to turn the switch on for the whole room in order to turn on the bathroom light - this meant waking my partner up early morning with bright lights when I needed to use the bathroom.
Jennifer
januari 2025
We stayed a second time at this hotel at the end of our trip. The 2nd stay was equally good and no major complaints or issues. We made better use of the lounge this time and the kids enjoyed using the tokens to help get us glasses of wine. We also tried more of the breakfast options around which was nice. Also, if you are traveling with a bigger group and require a large taxi/van, we recommend asking the hotel for help booking a few weeks in advance of the date you need it. Otherwise, just use the GOTaxi app to book a few taxis when you need them. The taxi will arrive within a few mins.
Ng
januari 2025
Location opposite a small park and a short stroll to the main train station, impressive building (and reception area space especially), excellent bathroom (very spacious) although the shower controls were complicated. Shower pressure very strong.
Simon
november 2024
Great place to stay for traveling, walking distance to Hakata station.
Lai
december 2024
I booked 3 nights different Chapters and the receptionist took the initiative and upgraded me to the biggest room.
Tan
december 2024
The room was super spacious Staff are really nice and helpful Great location
Chi
november 2024
The library lobby is impressive and I really found several books I am interested in. The room is very spacious and quiet.
Fang
november 2024
The rooms were spacious by Japanese standards and very clean. The beds were very comfortable. They provided amenities like facial cleanser and moisturiser, which is less common. Location wise, it is about a 7-10 mins walk to Hakata station and a 15 drive from Fukuoka Airport, very convenient.
Adelyn
november 2024